September 9th, 2008 by Jennine

When we signed up for high speed internet, we also chose to switch our telephone service to Vonage, a VoIP telephone service.

We’ve had our share of equipment failures with Vonage and I’ve spent several hours with India-based customer service technicians who have shown extreme patience with my requests to repeat what they’ve just said. Minnesotan and Indian accents aren’t exactly conducive to clear communication.

And while I understand there are bound to be challenges with Vonage, my main complaint against the company is their television commercials.

I do not understand the technology which allows a commercial to dramatically increase the volume on my TV and yet Vonage, despite their struggle with equipment failures, have managed to startle me on several occasions with their deafening advertisements, most often during the middle of the night after I’ve fallen asleep with the television on.

Companies are not allowed to change the channel I am watching so what gives them the right to increase the decibels?

I decided to protest in my latest interaction with Vonage Customer Service.

“Hello, my name is Sam. How can I assist you?” asked the man with a very heavy accent.

“Sam, I’m calling because my modem died again and I need a replacement.”

“I can help you do that. Can you give me the model number on the modem?”

“YES I CAN” I shouted and then resumed a normal speaking volume as I gave him the number.

“That’s great, Ms Johnson. Now let me troubleshoot the problem with you. Have you checked the power supply?”

“Yes, Sam. I PLUGGED IT INTO THE KITCHEN OUTLET and the power light DIDN’T COME ON.”

“I see that you are upset, Ms. Johnson. We will resolve the issue in no time, okay?”

“I’m not upset, Sam. I JUST WANT you to PAY ATTENTION TO what I’m saying by INCREASING THE VOLUME OF MY VOICE.”

He was silent for a moment and said “Is this in regard to the Vonage television commercial?”

“You mean you’ve had other complaints?” I asked.

“Yes, but never in this fashion,” he replied. “I WILL MAKE NOTE OF YOUR COMPLAINT, OKAY?”

He totally played the game with me and diffused my Vonage anger.

AND SENT ME A NEW MODEM NEXT DAY DELIVERY AT NO ADDITIONAL CHARGE.

February 14th, 2008 by Jennine

Lunar Pages Web Hosting is known for its excellent customer service.

I have been with this web host for over a year and have always been surprised by their response time to my questions. It has never taken more than two hours to receive an answer, even when I am up in the middle of the night working on my site.

Lunar Pages caters to both business and individuals and has several different packages from which to choose. The control panel is user friendly. They are affordable and competitively priced.

I highly recommend checking then out if you are in the market for a hosting service.

February 13th, 2008 by Jennine

We switched our phone service to Vonage about six months ago after we dropped dial-up in exchange for high speed internet service. 

At first I was hesitant to cancel our landline, not knowing what to expect with Vonage, 
however the monthly savings in doing so made the risk worthwhile. Not only did Vonage
cost less, it had features we were unable to get with our normal phone company.

Vonage has turned out to be a smart decision. The only downside is when our internet server
is down, so are our phones. Thankfully Vonage has a feature where you can have calls transferred
to a cell phone in that event. The sound is crystal clear. The instructions for set up is super easy.

Customer Service is great!
I’m in love.